Company Overview – Firstsound ltd.

Established Expertise

Firstsound Ltd has been delivering telephony and payment solutions since 1993. UK-based and built on three decades of industry experience, we specialise in bespoke Interactive Voice Response (IVR) systems tailored to each client’s needs.

Cloud-Hosted IVR Platform

Our IVR equipment is now fully cloud-hosted on Microsoft Azure, offering seamless scalability to meet demand. All solutions are bespoke builds based on our modular system, minimising costs and accelerating the journey from testing through to deployment.

Connectivity and Call Handling

DDIs can be provided, or SIP connection is available as standard. We maintain near 100% CLI (Caller Line Identification) presentation to the IVR, supporting accurate customer identification and enhanced risk management. Our platform supports outbound call transfer, onward routing, and call-through to product.

PCI-Compliant Payment Processing

We provide PCI-compliant card capture as standard, with a secure card-on-file server capable of handling and issuing tokens. Dynamic billing with pre-authorisation is available, and web-based or mobile-based payments can be off-loaded to target PSPs or gateway payment pages as required.

Risk Management and Fraud Prevention

Our robust fraud management systems include velocity monitoring and the ability to cap cards and spend per CLI, helping to minimise potential chargebacks from new customers.

Additional Features SMS + CRM

We offer in-call SMS functionality for receipts, two-factor authentication, payment options, landing pages, and account status updates. CRM integration ensures seamless connectivity with your existing systems.